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Frequently Asked Questions

Q: Are your products genuine?
A: All of our products are 100% genuine and come in the full manufacturer's packaging.

Q: Do your prices include VAT?
A: Yes, all prices include VAT and custom fees.

Q: Do you sell perfume and aftershave gift sets?
A: Yes. We have one of the most extensive ranges of gift sets available online. Please visit our gift sets page to browse the full range.

Q: Do you have more products than the ones listed on the site?
A: The categories at the top of our website only list the most popular brands. To search a full range of products please use the “search” field at the top of the website. All the products we have can be viewed online. However, we do receive new products every day so what you cannot find today might be available tomorrow. We recommend you to visit our site on a regular basis to stay on top of what we have to offer.

Q: Do you have special offers?
A: Yes, we do! Sign up to our newsletter to get all our special offers first.

Q: Do you have any high street stores?
A: No. To keep our prices as low as possible we are purely an online retailer.

Q: How do I pay for my order?
A: You can pay for your order online using any major credit or debit cards and by Paypal.

Q: When will my order arrive?
A: Please see our Delivery Information page for more details.

Q: Where is my order?
A: Y• You should have received a dispatch email from us with your tracking number and estimated delivery date. Please note that the tracking number might not be working before X days, as it will be activated when it reaches New Zealand. However your order is on its way. If you have not received your order within the estimated delivery time please contact us by email or fill in our non-delivery claim form.

Q: What is your returns policy?
A: You can return the products to us in their full original packaging within 28 days of receipt for a refund. If you would like to return your order, please complete our returns form.

For all other queries, please contact us by email or live chat.