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Frequently Asked Questions

Q: Do you sell perfume and aftershave gift sets?
A: Yes. We have one of the most extensive ranges of gift sets available online. Please visit our gift sets page to browse the full range.

Q: The fragrance I require is not listed in the "For Him" or "For Her" menu. Does this mean you do not sell it?
A: The menus at the top of our website only list our most popular brands. To search our full range of products please use the "Search" at the top of the website. Alternatively, you can browse the full list of perfume brands and aftershave brands that we offer.

Q: Are your products genuine?
A: All of our products are 100% genuine and come in the full manufacturer's packaging.

Q: What is your returns policy?
A: You can return the products to us in their full original packaging within 28 days of receipt for a refund. If you would like to return your order, please complete our returns form.

Q: How do I pay for my order?
A: You can pay for your order online using any major credit or debit card. Our main payment method is provided by Braintree and offers a quick and secure method for making credit or debit card payments. We also offer PayPal to make payments.

Q: Do you have any high street stores?
A: No. To keep our prices as low as possible we are a purely online fragrance retailer.

Q: When will my order arrive?
A: The time taken for your order to arrive will depend on which delivery option you select. For more information, please see our Delivery Information page.

Q: My order has not arrived what shall I do?
A: If your order has not arrived, please complete our non-delivery claim form.

Q: Do your prices include VAT?
A: Yes, all prices displayed on our website include VAT.

For all other queries, please contact us.